The Speaking Expert: How To Speak So Everyone Hears You! Julian Treasure

TL;DR

Julian Treasure argues that speaking and listening are foundational skills, rarely taught, that directly affect happiness, effectiveness, and relationships. He presents the HAIL acronym (Honesty, Authenticity, Integrity, Love) for speaking so others want to listen, and the RASA technique (Receive, Appreciate, Summarise, Ask) for active listening.

Key insights

• The TED talk on speaking has been viewed far more than the talk on listening, indicating people are keener to be heard than to listen.
• Most CEOs and business leaders have never had formal vocal training, despite speaking being critical to their roles.
• Monotone speaking makes it hard for audiences to follow content, regardless of the content’s quality.