30:23From $0 to $100m: How Casper Built a World-Class Supply Chain – Jeff Chapin @ Hustle Con 2016
From My First Million · Published Jul 6, 2016 · Watch on YouTube
TL;DR
Jeff Chapin, Casper co-founder, presents eight supply chain lessons learned from Casper’s rapid growth. The core conclusion is that failing to build operations expertise early caused 18 months of backlog, lost commodity savings, and preventable waste; hiring an internal ops person early would have saved “millions” in errors and inefficiencies.
Key insights
- Dressing and arriving in luxury (e.g., renting a BMW) when negotiating with a factory creates a damaging first impression; factory workers earn ~$12/hour and live a very different life.
- Suppliers nearly always claim they can do more than they actually can; verify step-by-step that they already perform every task you need, not just the ones they excel at.
- Relying on a supplier for ecommerce distribution (shipping from factory to 3PL) cost Casper an estimated $30,000–$40,000/month in lost or mis-shipped product because it was outside their core competen
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